IVR number to boost your business customer support system

Make it easy for your customers to find solutions to their queries right on their phone. Set up an IVR system for your business today. It only takes less than 3-minutes!

An interactive voice response system (IVRS) is an automated voice bot that greets the callers and routes the calls based on the callers DTMF choice.

Handle a large number of calls by integrating your telephony with a cloud IVR System. Avoid CAPEX on Gateway, Server, and Network Infrastructure.

Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Keep your business open 24*7 with IVR

Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.

• Greet customers with a personalized message in the IVR menu.
• Let customers interact with your business through IVR options.
• Keep your business support open even when your support executives are away.
• Automate a part of the call handling process and boost employees’ productivity.

With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.

Cloud IVR Features

• Call Announcement - Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
• Multi-level IVR - You can configure multiple departments and sub-departments to server your business needs.
• Call Recording - Every call gets recorded and available for auditing & training. Listen & download anytime.
• Working Hours - Routes call to agents phones or voicemail based on time preference.
• Custom Hold Tune - Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.
• Blacklisting - Block unwanted caller to prioritize important callers.
• Call Forwarding - Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
• Auto Reply SMS - Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
• Call Flow - Design Call Flow yourself with just a few clicks and change it when ever you require.
• Call Events & Alerts - Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc.
• Call Log - Check the call log to see who called when for what. Access recorded voice and notes for every call.
• Text to Speech - Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.
• Sticky Agent - Sticky Agent helps callers to reach the same Agent every time they ring the business phone.
• Whitelisting - Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.
• Integrations - Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.